Shipping policy
Once you make a purchase, you will receive a confirmation email, and our team will immediately begin processing your order to ensure you receive it as quickly as possible. If your order does not arrive within the delivery time specified for your country, please contact us with your order number. We will review your order history and work to resolve the issue quickly. You will also receive an email with the tracking information so you can monitor the status of your shipment at any time.
Embery Society is not responsible for delivery errors resulting from incorrect or incomplete addresses provided by the user.
Please note that during collection launches, Black Friday Week, and the holiday season, high demand may cause some shipping delays.
If you wish to cancel an order, please email us at emberysocietycontact@gmail.com. We will refund the order amount, including shipping costs, provided the order has not been prepared and loaded onto courier trucks at our logistics warehouse. If the order has already been processed for shipment, it cannot be refunded.
SHIPPING RATES:
IBERIAN PENINSULA (Spain, Portugal, and Balearic Islands)
- Standard 2-3 Days – €3.90
- Express 24/48H – €5.50
CANARY ISLANDS
- Standard 2-4 Days – €8.00
EUROPE
- Standard 2-4 Days – €8.50
UNITED STATES
- Standard 2-5 Days – €8.90